On Airport Transfers
We spoke with someone named Amir Arzaga and it was such a headache for us. During the trip, he threatened to cancel our airport transfer (land only) because we refused to make a deposit for the boat transfer (which was optional and can be paid at a much cheaper price on the port itself - Amir was charging us 1500php/5pax but it was supposed to be 250php/5 pax only).
On Accommodation
We paid almost 30,000php for room accommodation, and airfare for 5pax. Upon arrival at the hotel, we found out that the room reserved for us was a single room. My mom ended up paying more to change to a much larger room. When we talked with the hotel staff, we found out that traveldotcom.ph and Amir Arzaga is blocked in their hotel. They were just able to book because they used Agoda and our names to reserve the room.
On the Travel Agency itself aka Amir Arzaga / Traveldotcom.ph
He was very rude to my mother and I. When I called him to clarify why he would cancel our airport transfer that we already paid (just because we didn't want to avail of the boat transfer he was offering), he raised his voice and told me that he already explained everything to my mother. Also, his text messages were more than unprofessional, it was tacky, arrogant, and downright rude. I've never been so hassled by a "travel agency" before. And I'm posting this because I was very disappointed and annoyed with their service.
On the Travel Agency itself aka Amir Arzaga / Traveldotcom.ph
He was very rude to my mother and I. When I called him to clarify why he would cancel our airport transfer that we already paid (just because we didn't want to avail of the boat transfer he was offering), he raised his voice and told me that he already explained everything to my mother. Also, his text messages were more than unprofessional, it was tacky, arrogant, and downright rude. I've never been so hassled by a "travel agency" before. And I'm posting this because I was very disappointed and annoyed with their service.
Because of what happened, my mom doesn't want to arrange our annual family reunion anymore so the responsibility to organize the family trip has been suddenly passed down to me, mleh.
Beware of them unethical business people!
Arlet
P.S.
Look! I found similar testimonials too: http://go-travel-dot-com-reviews.measuredup.com/8772837
-----UPDATE (February 2, 2015)----------------------------
Just got a message from another traveler:
A simple search in Google, and you'll find other testimonials. Currently, I'm still coordinating with the one who messaged me on how I can help in filing a complaint. Let me know if you have further information or if you'd like to help.
-----UPDATE (February 2, 2015)----------------------------
Just got a message from another traveler:
Hi sis, recent victim of Amir here. he now goes by the name of Arkian Austria. same modus, and Travel Dotcom now uses Asia Travel agency to book with La Carmela.
A simple search in Google, and you'll find other testimonials. Currently, I'm still coordinating with the one who messaged me on how I can help in filing a complaint. Let me know if you have further information or if you'd like to help.